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Trace and access leak detection, in plain words.

It is the clause in a home insurance policy covering the cost of locating a hidden water leak and reaching it, separately from the damage the water caused. Most policies include it, and many people pay for a leak investigation without needing to.

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What goes into the report.

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  • The cause

    What failed, on which circuit, and whether anything about the property made it likely. The age and material of the pipework are part of that record.

  • The location

    The position, marked on the floor or wall, with the depth where excavation was required.

  • The evidence

    Thermal images, moisture readings, meter photographs and pressure test results, including the tests that returned clear.

  • What was done

    The repair where we carried it out, the retest that followed, and any work remaining for another contractor.

Two customers, describing the report doing its job.

  • Hamaad from ADI was great. He was very thorough with his work and communicated everything very clearly. He was able to locate the leak and provided a detailed report that could be shared with my insurer. He went above and beyond to answer questions about my insurance claim from both me and my insurer. I'd highly recommend their services.

    John, ·Read it on Trustpilot

  • Profecional from the start very polite and helpful on the phone. Plumber name of Brett Steel investigated the leak fully. Found it was not on our property,but still continued investigating, A few days later we got the report, with pictures of meter readings etc. conclusivly proving the leak was the responsibility of the water company. We have had a full rebate of the cost involved. Thank you.

    Jack S., ·Read it on Trustpilot

Claiming: the questions to ask first.

Is the leak detection itself claimable?

Usually. Trace and access covers the cost of finding a hidden water leak and getting to it, and most UK home policies include it. Check your own documents before you claim, because cover levels vary and some policies cap it.

Do I need the insurer’s permission first?

Policies differ. Some want authorisation before any work; others accept a report from a qualified contractor after the fact. A quick call to your insurer before we attend costs nothing and removes the argument later.

Will you speak to the loss adjuster?

Our engineers regularly answer questions from insurers and adjusters about what was found and how. One of the reviews on this page describes exactly that.

What if the leak turns out to be someone else’s responsibility?

That happens, and the report is what proves it. A published ADI job in June 2026 ended with meter readings that showed the water company was liable, and the customer recovered the full cost.

Does the report cover the damage as well as the leak?

It covers the leak, its cause and its location. Assessing and drying the damage is a water damage remediation job, and it belongs with a firm that does that work full time.

Get the evidence before you ring your insurer.

A claim proceeds more easily when the cause and the location are already documented.

  • You describe what you have seen
  • We find the nearest available engineer
  • You get a date and a price before booking
0333 567 2635Call now

Seven days a week, 7am to 9pm. Most home insurance covers the cost of finding a hidden leak.